Refund Policy

Last updated: July 22, 2026

BizTrip is a product of PDJ Tax Experts LLC. Subscriptions are billed by PDJ Tax Experts LLC and processed securely by Stripe. This policy explains when and how you can get your money back.

1. 14-day money-back guarantee (first purchase)

Your first BizTrip subscription purchase is covered by a 14-day money-back guarantee. If you request a refund within 14 days of your initial payment, we will refund it in full — no questions asked.

2. Renewals

Automatic renewal payments are generally non-refundable. However, we review renewal refund requests in good faith and will issue refunds where there has been a clear billing error, duplicate charge, or material service issue. If you don't want to renew, you can cancel any time before the renewal date (see section 5).

3. How refunds are issued

All refunds are issued through Stripe back to the original payment method used at checkout. Refunds typically appear within 5–10 business days depending on your bank or card issuer.

4. How to request a refund

Email support@biztrip.app from the address on your account. (Placeholder support address — will be updated at go-live.)
Or use Settings → Manage Subscription in the app, which opens the Stripe billing portal with your invoices and payment history.

5. Cancellation is separate from refunds

You can cancel your subscription at any time from Settings → Manage Subscription (which opens the Stripe billing portal). Cancellation stops future renewals; you keep access until the end of your current paid period. Cancelling on its own does not trigger a refund — request one under section 1 or 2 if applicable.

6. Consumer rights

Nothing in this policy limits any statutory rights you may have under applicable consumer-protection laws.

7. Contact

PDJ Tax Experts LLC · BizTrip · support@biztrip.app (placeholder)